Terms and Conditions
Welcome to Travel Saga Tourism. These Terms & Conditions govern your use of the Travel Saga Tourism website, including the information, travel services, products, booking facilities, and other services made available through our website.
By accessing or using our website or booking a service through Travel Saga Tourism, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Travel Saga Tourism
Travel Saga Tourism provides travel-related services and information, which may include holiday packages, tours and excursions, sightseeing experiences, activities, transportation, accommodation, visa assistance, and other travel services. To learn more about Travel Saga Tourism, our services, and our approach to travel, please visit our About Us page.
Some services available through Travel Saga Tourism may be provided or operated by independent hotels, airlines, transport companies, activity operators, attractions, government authorities, or other third-party service providers. Additional terms may apply to such services.
For more information about Travel Saga Tourism, its ownership, company information, and related business policies, please refer to our Ownership and Company Policy.
2. Use of Our Website
You agree to use the Travel Saga Tourism website only for lawful purposes and in a manner that does not:
- Violate any applicable law or regulation.
- Interfere with the operation or security of the website.
- Attempt to gain unauthorised access to our systems or information.
- Copy, reproduce, modify, distribute, or commercially exploit website content without permission.
- Use the website to submit false, misleading, fraudulent, or unauthorised information.
- Upload or transmit material that may harm the website, its users, or our systems.
We expect users to interact with our website and services honestly and responsibly. Our approach to responsible and ethical business practices is outlined in our Ethics Policy.
We reserve the right to restrict or suspend access to the website where we reasonably believe these terms have been violated.
3. Travel Information and Website Content
We aim to provide travel information that is useful, accurate, clear, and relevant to travellers. However, travel-related information can change due to government regulations, supplier policies, weather conditions, operational requirements, seasonal changes, or other circumstances beyond our control.
Prices, availability, schedules, itineraries, visa requirements, entry requirements, attraction timings, inclusions, and other travel details may therefore change.
Information published on our website should be considered general travel information unless specifically stated otherwise. Where a booking confirmation, product-specific condition, supplier condition, or official government requirement differs from general website information, the applicable booking or official requirement will take precedence.
We also make reasonable efforts to identify and correct inaccurate or outdated information when it is brought to our attention.
4. Bookings and Confirmations
A booking request submitted through our website or other Travel Saga Tourism channels does not automatically constitute a confirmed reservation.
A booking becomes confirmed only after the applicable booking requirements have been completed and confirmation has been issued by Travel Saga Tourism or the relevant service provider.
You are responsible for checking the details provided in your booking confirmation, including:
- Passenger or guest names
- Travel dates
- Number of travellers
- Pickup and drop-off information
- Hotel or accommodation details, where applicable
- Activity or tour details
- Inclusions and exclusions
- Payment information
- Special instructions or restrictions
If you identify an error, please contact us as soon as possible.
5. Customer Information and Responsibilities
When making a booking, you agree to provide complete, accurate, and up-to-date information.
This may include your name, contact details, passport information, travel dates, nationality, accommodation details, pickup location, and any other information required to arrange your service.
Travel Saga Tourism cannot be held responsible for problems, additional costs, delays, denied services, or other consequences resulting from incorrect, incomplete, or outdated information supplied by the customer.
You are also responsible for:
- Carrying the required travel and identification documents.
- Complying with applicable immigration, customs, health, safety, and entry requirements.
- Following instructions provided by Travel Saga Tourism and service providers.
- Arriving at designated pickup points at the required time.
- Informing us of relevant requirements or restrictions before booking where these may affect your ability to use a service.
6. Prices and Payments
Prices displayed on our website may vary depending on the product, travel date, availability, season, supplier rates, government charges, taxes, or other applicable factors. Where applicable, the total price and payment requirements will be communicated to you before the booking is finalised.
Depending on the service, full or partial payment may be required to confirm a booking. A booking may not be considered confirmed until the required payment has been received. You agree not to use fraudulent payment methods or provide payment information that you are not authorised to use.
Where a third-party supplier imposes additional charges, taxes, deposits, or other mandatory fees, these may be payable by the customer where applicable and will be communicated where reasonably possible.
7. Cancellation, Changes and Refunds
Cancellation and refund conditions may vary depending on the service booked, supplier, travel date, booking conditions, and time of cancellation. Certain services, bookings, tickets, activities, special-event products, or same-day bookings may be non-refundable or subject to specific cancellation charges.
If you wish to cancel or modify a booking, you should contact Travel Saga Tourism as soon as possible. Any refund will be processed according to the applicable cancellation conditions and, where relevant, the terms imposed by the service provider. Refund processing may take additional time depending on the payment method, banking institution, or third-party payment provider. For further information about our booking, payment, insurance, liability, cancellation, and refund practices, please refer to our Policy.
8. Changes to Tours, Services and Itineraries
Travel arrangements may sometimes need to be changed due to circumstances such as weather conditions, safety requirements, operational issues, supplier changes, government restrictions, attraction closures, transportation disruptions, or other circumstances beyond our reasonable control.
Where a change is necessary, Travel Saga Tourism will make reasonable efforts to communicate relevant changes and, where appropriate, offer an alternative arrangement. Customers should understand that an alternative may not always be identical to the original service. Travel Saga Tourism is not responsible for losses arising solely from circumstances beyond our reasonable control.
9. Third-Party Service Providers
Travel Saga Tourism may arrange or facilitate services provided by independent third parties. These may include accommodation providers, airlines, transport companies, tour operators, attractions, restaurants, activity providers, cruise operators, and other travel suppliers.
Such providers may have their own terms, cancellation conditions, safety requirements, operating procedures, and restrictions. Customers are expected to comply with those requirements when using the relevant service. Although we take reasonable steps to work with appropriate service providers, Travel Saga Tourism does not control every aspect of a third party’s operation.
10. Activities and Safety
Some travel experiences involve inherent risks or physical requirements. These may include adventure activities, water activities, desert activities, cruises, excursions, transportation, or other recreational experiences.
Before participating in an activity, customers may be required to follow safety instructions, meet age or physical requirements, sign a waiver, or comply with other conditions established by the operator.
Travel Saga Tourism may refuse or discontinue participation where an operator determines that a customer cannot safely participate or is not complying with applicable safety requirements. Customers are responsible for following safety instructions provided by Travel Saga Tourism and the relevant service provider.
11. Travel Documents and Visa Requirements
Customers are responsible for ensuring that they have valid passports, visas, permits, identification documents, and any other documents required for their journey.
Where Travel Saga Tourism provides visa assistance, our role is to assist with the applicable process and documentation requirements. Visa approval, entry permission, immigration clearance, and other decisions made by government authorities remain outside our control.
Visa rules, processing times, fees, eligibility requirements, and documentation requirements may change without prior notice. We therefore recommend that travellers verify the latest requirements with the relevant government authority before travelling.
12. Travel Insurance
Travel Saga Tourism recommends that customers obtain appropriate travel insurance before travelling. Depending on the policy selected, travel insurance may provide protection for circumstances such as medical emergencies, trip cancellation, travel interruption, baggage loss, delays, or other unforeseen events.
Customers are responsible for selecting insurance appropriate to their circumstances and reviewing the policy terms, exclusions, limits, and conditions.
13. Intellectual Property
Unless otherwise stated, the content published on the Travel Saga Tourism website, including text, photographs, graphics, logos, illustrations, videos, page designs, and other materials, is owned by or licensed to Travel Saga Tourism or its relevant content partners.
Website content may not be reproduced, copied, republished, modified, distributed, or commercially used without prior written permission, except where permitted by applicable law. Our trademarks, logos, brand names, and other identifying materials may not be used without appropriate authorisation.
14. Reviews, Feedback and User Submissions
When you use our website, contact us, or make a booking, we may collect and process information required to provide our services and communicate with you. The collection, use, storage, and handling of personal information are governed by our Privacy Policy.
By using our services, you acknowledge that your information may need to be shared with relevant service providers, authorities, payment processors, or other parties where reasonably necessary to process your booking or provide the requested service, subject to applicable privacy requirements.
16. Publishing Standards and Editorial Content
Travel Saga Tourism publishes travel-related information to help users make informed travel plans. We aim to maintain standards relating to accuracy, transparency, responsible publishing, corrections, and the distinction between editorial information and commercial content. These standards are further explained in our Publishing Principles, which provide additional information about how we create, review, and update content published on our website.
Travel information published on the website may include general recommendations, destination information, guides, or other editorial material. Such content should not be interpreted as a guarantee of a particular travel experience, price, availability, or outcome. Where information becomes outdated or inaccurate, we may update or correct it.
17. Limitation of Liability
Travel Saga Tourism will take reasonable steps to provide and arrange the services described at the time of booking. However, we cannot guarantee uninterrupted availability or that every aspect of a travel service will operate exactly as originally planned.
To the extent permitted by applicable law, Travel Saga Tourism will not be responsible for loss, delay, disruption, injury, expense, or inconvenience arising from circumstances beyond our reasonable control, including:
- Weather and natural events
- Government actions or restrictions
- Immigration or visa decisions
- Flight or transportation delays
- Strikes or industrial action
- Supplier or operator disruptions
- Attraction closures
- Civil disturbances or security-related events
- Changes in laws or regulations
- Technical or communication failures
- Other force majeure events
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.
18. Force Majeure
A force majeure event means an event or circumstance that is beyond the reasonable control of Travel Saga Tourism and could not reasonably have been prevented or avoided.
Such circumstances may include natural disasters, extreme weather, epidemics or public health emergencies, government restrictions, war, civil unrest, strikes, transportation disruptions, terrorism, infrastructure failures, or other comparable events.
Where a force majeure event affects a booking or service, Travel Saga Tourism will take reasonable steps to assist the customer and communicate available alternatives, subject to the conditions imposed by the relevant service provider.
19. Complaints and Dispute Resolution
If you experience a problem with a service, we encourage you to contact Travel Saga Tourism as soon as possible so that we can investigate and, where reasonably possible, assist with resolving the matter.
Complaints should include relevant booking details and sufficient information for us to investigate the issue. Where a service is provided by a third-party operator, we may need to obtain information from that provider before responding to the complaint. Our customer complaints and escalation procedures may also apply where relevant.
20. Changes to These Terms
Travel Saga Tourism may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, legal requirements, or other relevant circumstances.
The updated version will be published on this page with the relevant update date. Your continued use of the website or services after an updated version has been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
21. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible. The remaining provisions will continue to apply.
22. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws governing Travel Saga Tourism and its relevant services. Any disputes arising in connection with these Terms & Conditions or the services provided by Travel Saga Tourism will be subject to the jurisdiction of the appropriate courts or authorities applicable to the matter.
23. Contact Us
If you have questions about these Terms & Conditions, a booking, or any of our services, you can contact Travel Saga Tourism through the contact details provided on our website. If you have questions about these Terms & Conditions, a booking, or any of our services, please Contact Us through the official contact details provided on our website.
Email: info@travelsaga.com
Phone Number/WhatsApp: +971 4 268 4645 | 50 339 9740 (WhatsApp)
For booking-related queries, customers should use the official contact details provided through the Travel Saga Tourism website.
By using our website or booking our services, you acknowledge that you have read and understood these Terms & Conditions.
