Who are we

Travel Saga Tourism is a travel and tourism company licensed by the Government of Dubai’s Department of Tourism and Commerce Marketing (DTCM). We provide travel and tourism services including tours and activities, holiday packages, visa assistance, hotel bookings, transportation, and other travel-related services. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, make a booking, or use our services.

What Information Do We Collect?

Depending on how you interact with Travel Saga, we may collect information such as:

• Your name and contact details, including email address and phone number.
• Date of birth or age where required for a booking or travel service.
• Passport, identification, visa, or other travel-document information where required to arrange travel or visa services.
• Booking, itinerary, tour, hotel, transportation, and activity details.
• Pickup and drop-off information where applicable.
• Payment and transaction-related information required to process or confirm a booking.
• Information you provide when contacting us by email, phone, WhatsApp, live chat, contact forms, or other official communication channels.
• Information submitted through reviews, comments, enquiries, or feedback.
• Technical information such as IP address, browser type, device information, and website usage data.
• Any other information you voluntarily provide when requesting or using our services.

How Do We Use Your Information?

Travel Saga may use personal information to:

• Process and manage bookings and travel arrangements.
• Provide tours, activities, accommodation, transportation, visa assistance, and other requested services.
• Communicate with customers about bookings, enquiries, changes, cancellations, and travel arrangements.
• Provide customer support before, during, and after a trip.
• Process payments and issue booking confirmations, tickets, vouchers, and other travel documents.
• Assist with visa applications or other travel documentation where requested.
• Respond to enquiries, complaints, feedback, and customer requests.
• Improve our website, services, and customer experience.
• Detect, prevent, and investigate fraud, misuse, or security incidents.
• Meet applicable legal, regulatory, accounting, administrative, or security requirements.
• Send promotional communications where permitted and where appropriate consent or another applicable legal basis exists.

Comments

When visitors leave comments on Travel Saga Tourism’s site, we collect the data shown in the comments form, the visitor’s IP address and the browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit the Travel Saga Tourism’s login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and thus discards when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. In case you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will save in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who Do We Share Your Information With?

Where necessary to provide requested services, Travel Saga may share relevant personal information with trusted service providers, suppliers, operators, hotels, transportation providers, visa-related service providers, payment processors, technology providers, or other parties involved in fulfilling your booking or request.

We may also disclose information where required to comply with applicable laws, regulations, legal processes, or legitimate security requirements. We aim to share only the information reasonably necessary for the relevant purpose and expect applicable service providers and partners to handle information responsibly.

How long we retain your data

We retain personal information for as long as reasonably necessary to provide the requested services, manage bookings and customer relationships, meet administrative and accounting requirements, resolve disputes, maintain appropriate business records, and comply with applicable legal or regulatory obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected. Information that is no longer required may be deleted or securely disposed of, subject to applicable retention requirements.

What rights do you have over your data?

Depending on applicable law, you may have rights relating to the personal information we hold about you. These may include:

• Requesting access to personal information we hold about you.
• Requesting a copy or export of your personal information where applicable.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where applicable.
• Raising questions or concerns about how your personal information is handled.

Some requests may be subject to legal, administrative, contractual, security, or other applicable requirements. To make a privacy-related request, please contact Travel Saga using the contact details provided on this website.

How Do We Protect Your Information?

Travel Saga takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, you can contact Travel Saga Tourism at info@travelsaga.com.