The History of Travel Saga Tourism: Our Journey Through the Years
Every great travel story starts somewhere, and for Travel Saga Tourism, that story began in Dubai in May 2021. What started as a single travel desk with a simple promise to give travellers a company they could trust and access locally has since grown into a well-recognised Dubai travel company with a wide network of desks, services and industry relationships. This blog looks back at the milestones that have shaped that growth, from the very first desk to four consecutive years of international recognition, and everything that has happened along the way.
The Beginning of Our Journey
Travel Saga’s story starts with a single desk and a clear idea of what kind of company it wanted to become. These early years were about proving that idea and building the presence to support it.
2021: Where Our Journey Started
Travel Saga Tourism was founded in Dubai in May 2021 by Jeetu Sainani, with a vision that was simple but ambitious: to build a Dubai travel company travellers could rely on, both online and in person. The journey began with just one travel desk, helping visitors plan tours, book activities and get on-ground support for their travel plans.
That first desk wasn’t just a starting point; it was a proof of concept. It showed that travellers in Dubai wanted more than transactional bookings; they wanted a company that understood the city and could guide them through it. This early focus on accessible, local support laid the foundation for everything that followed, including our growing range of Dubai tour packages designed around the way people actually like to explore the city.
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Building Our Presence Across Dubai
As demand grew, so did Travel Saga. The company expanded beyond its first location, setting up travel desks across hotels and key areas of the city, making it easier for travellers to find support wherever they were staying. This period also marked a turning point in how broad our services became.
We moved beyond tours and activities to include holiday packages, flights, hotel reservations and visa assistance, becoming a more complete travel agency in Dubai rather than a single-service provider. One of the most in-demand additions during this phase was help with the Dubai visit visa, as more travellers began turning to us not just for itineraries, but for the paperwork that makes travel possible in the first place. This expansion reflected a simple idea: travellers shouldn’t have to juggle multiple companies for one trip.
Expanding Our Horizons
With a strong base in Dubai, the next phase of our journey was about looking outward, both in the range of destinations we could offer and the recognition we started to earn along the way.
Expanding Beyond Dubai: International Travel Services
As our reputation within the Dubai tourism industry grew, so did traveller expectations. People who trusted us for their Dubai holidays began asking for the same support when planning trips further afield, and we responded by broadening our offerings accordingly.
This is where our International tour packages from UAE became a core part of the business. Rather than limiting ourselves to Dubai-based experiences, we built out itineraries and packages for travellers looking to explore destinations well beyond the UAE, while still offering the same level of on-ground assistance and personal service that had defined our first travel desk back in 2021. It was a natural evolution, driven by our travellers rather than a pre-set plan.
2023: Our First TripAdvisor Travellers’ Choice Award
In 2023, Travel Saga Tourism reached a significant milestone: our first TripAdvisor Travellers’ Choice Award. For a company that started with one desk just two years earlier, this recognition validated the approach we had taken from day one, prioritising trust, accessibility and genuine service over rapid, impersonal growth.
This period also saw us strengthen another essential part of our services: helping travellers navigate documentation for trips outside the UAE. Alongside our expanding holiday offerings, demand grew steadily for International visa from UAE, as more customers relied on us to manage the details of international travel from start to finish. The award was as much a reflection of this holistic support as it was of our tours and packages.
Recognition and Growth
The years that followed were less about reinvention and more about consistency, building on what worked, staying close to travellers, and letting the recognition speak for itself.
2024–2025: Growing Our Network and Recognition
The following two years were about consolidation and consistency. Travel Saga continued to strengthen its presence across Dubai, expanding travel services, growing its customer reach and deepening industry relationships across the wider Dubai tourism industry. Just as importantly, we kept the recognition going, receiving the TripAdvisor Travellers’ Choice Award in both 2024 and 2025.
Behind these awards was a growing team working to keep every traveller interaction personal, even as the company scaled. If there’s one thing this period reinforced, it’s that questions and support requests never stopped mattering, no matter how much the business grew, which is why our Contact us page has remained one of the most visited parts of our website, connecting travellers directly with our team for everything from itinerary questions to last-minute changes.
2026: Four Consecutive Travellers’ Choice Awards
In 2026, Travel Saga Tourism achieved something few travel companies manage: a fourth consecutive TripAdvisor Travellers’ Choice Award. Recognition across 2023, 2024, 2025 and 2026 isn’t just a string of awards; it reflects thousands of traveller experiences and the consistent work of the people behind Travel Saga.
This chapter of our story is also a good moment to reflect on how far we’ve come as a travel services provider in Dubai, from a single desk to a full-fledged company with a wide network, specialist platforms and strong industry relationships. If you’re curious about how we got here in more detail, our About us page shares a fuller picture of the people, values and milestones that continue to shape Travel Saga Tourism.
Our Presence in India
Travel Saga’s growth hasn’t been limited to Dubai alone. As more travellers from India began turning to us for international holidays, we established Travel Saga Holidays India Pvt. Ltd., based in Vaishali Nagar, Jaipur, to serve this growing customer base directly.
This India-based arm works hand in hand with our Dubai team, particularly for customers planning trips to Dubai and the wider UAE, ensuring that support doesn’t stop at one border. Together, the Dubai headquarters, our network of travel desks, and the India office form a connected system, one that lets us stay close to travellers whether they’re booking a holiday from Jaipur or arriving for one in Dubai. As we like to put it: one brand, two countries, zero hassle. It’s this dual presence that has allowed Travel Saga to grow into a company that understands both ends of the journey.
Our Journey Continues
Travel Saga Tourism’s story isn’t a finished one. As the company grows, the focus remains the same as it was in 2021: strengthening operations, developing our travel network, building meaningful industry relationships, and improving the experience we offer every traveller who works with us. Four consecutive Travellers’ Choice Awards are a strong marker of progress, but they’re a milestone along the way, not a destination.
If our journey so far tells you anything, it’s that we’re built around trust, accessibility and service that doesn’t stop once a booking is confirmed. Ready to start planning your next trip with a team that’s grown alongside its travellers since 2021? Visit Travel Saga Tourism today and let us help you plan a journey worth remembering.
Frequently Asked Questions
Q. When was Travel Saga Tourism founded, and where?
Travel Saga Tourism was founded in Dubai in May 2021 by Jeetu Sainani, starting with a single travel desk.
Q. What services does Travel Saga Tourism offer today?
Beyond tours and activities, Travel Saga now offers holiday packages, visa assistance, flights, hotel reservations and a range of other travel services across Dubai and internationally.
Q. Has Travel Saga Tourism won any industry awards?
Yes. Travel Saga has received the TripAdvisor Travellers’ Choice Award for four consecutive years: 2023, 2024, 2025 and 2026.
Q. Does Travel Saga Tourism only handle trips within Dubai?
No. While Dubai remains central to the business, Travel Saga also offers international tour packages and visa assistance for travellers heading beyond the UAE.
Q. How can I get in touch with Travel Saga Tourism for travel assistance?
You can reach out through the company’s travel desks across Dubai or connect with the team directly online for support with bookings, visas and travel planning. For more related queries, visit our Frequently Asked Questions page.
