At Travel Saga Tourism, we value your trust and are committed to delivering safe, seamless, and unforgettable travel experiences. To ensure complete transparency, this detailed booking policy outlines the rights, responsibilities, and obligations of both our guests andour company. By making a reservation with us, you acknowledge that you have read, understood, and agreed to the terms stated in this policy.

Booking Policy 

Booking Channels 

Guests can make reservations using any of the following official channels:-

• Online Booking: Directly through our secure website.
• Live Chat Assistance: With our travel experts while browsing packages.
• WhatsApp Chat: For fast and personalised responses.
• Phone Reservations: By calling our support team for quick booking assistance.
• Office Visits: At any of our Dubai branch locations for in-person consultations.

Important: We does not accept responsibility for bookings made through unauthorised agents, unverified websites, or third-party individuals.

Booking Confirmation 

A booking is only considered confirmed once advance payment has been received. Upon confirmation, guests will receive a detailed booking email that includes:  

• Digital tickets and vouchers  

• Itinerary details  

• Pickup/drop-off timings (where applicable)

• Guests must review all documents carefully and notify us of any discrepancies immediately.

Guest Information Requirement 

For smooth processing, guests are required to provide accurate details including:-

• Full legal name (as per passport or ID)

• Date of Birth / Age

• Valid contact information (phone number & email)

• Pickup and drop-off details (for tours with transfers)

Special Note: Guests with medical conditions or physical limitations must inform us during the booking process. Certain activities may not be suitable, and non-disclosure can result in denied participation without refund.

Operator Responsibility 

All tours are conducted by licensed and qualified operators. They are responsible for:-

• Providing mandatory safety instructions before each activity.

• Highlighting risks associated with adventure activities.

• Offering cultural guidance (dress code, etiquette, behaviour).

• Maintaining emergency readiness and support facilities.

Itinerary Modifications 

While we aim to deliver itineraries exactly as planned, changes may occur due to:-

• Adverse weather conditions- Transport delays or airline schedule changes

• Operational or safety requirements

• Force majeure events (natural disasters, strikes, political instability, etc.)

• Minor Adjustments: May be made without compensation.

• Major Adjustments: Guests will be notified in advance.

• Force Majeure Events: No refunds are issued in such cases. 

Customer Support 

We provide 24/7 dedicated customer service through:-

• Landline: +971 4 2684645

• WhatsApp

• Live chat on our website

Support covers new bookings, modifications, urgent issues during travel, and general inquiries.

Payment Policy 

Pricing & Inclusions 

Unless otherwise stated, prices are quoted per person. Packages include only the services explicitly listed in the description. Exclusions generally include:

•  Tips and gratuities
•  Visa and passport fees  
•  Travel insurance
•  Meals & drinks (unless specified)  
•  Personal expenses (laundry, mini-bar, etc.)

Prices may be adjusted due to airline fare changes, hotel tariff updates, or government taxes without prior notice.

Payment Methods 

We offer flexible and secure payment options:-

• Cash: At our Dubai office
• Credit/Debit Cards: Visa, MasterCard, American Express
• Online Payment Links: Secure, encrypted transactions
• Bank Transfers: To our authorised business account
• Fraud Prevention: We reserve the right to request additional documents to verify suspicious payments. Fraudulent transactions may result in cancellation, denial of services, and potential legal action.

Cancellation & Refund Policy 

Cancellation Rules 

• Standard Tours: Full refund for cancellations made at least 24 hours before the scheduled start.

• Late Cancellations: Within 24 hours of the tour – non-refundable.

• Same-Day Bookings: Once confirmed, cannot be cancelled or refunded.

• Special Attractions & Seasonal Events: Non-refundable once confirmed (e.g., Burj Khalifa, helicopter tours, theme parks, New Year’s Eve cruises).

Refund Process 

Refunds are processed using the original method of payment:  

• Cash refunds must be collected at our office.  

• Card/Bank transfer refunds are processed within 14 working days (delays may occur due to banks or third-party processors).

• Guests will be notified by email once a refund has been initiated.

Feedback & Complaints 

We are committed to resolving concerns promptly. Guests can:-

• Raise issues directly with the operator during the tour.

• Submit formal complaints via email or our website.

• Expect a formal investigation and resolution within a reasonable timeframe.

Insurance & Liability 

Guest Liability & Waiver 

Adventure activities such as desert safaris, dune buggies, quad biking, water sports, hot air ballooning, and skydiving carry inherent risks. Guests participating in such activities must:-

• Sign a waiver and indemnity form before participation.

• Acknowledge risks involved.

• Accept personal responsibility for injuries, damages, or losses.

• Agree not to hold us liable.

Refusal to sign the waiver will result in denied participation with no refund.

Travel Insurance Recommendation 

We are not responsible for accidents, medical issues, cancellations, or loss of personal belongings. We strongly recommend that guests purchase comprehensive travel insurance that covers:-

• Emergency medical treatment

• Trip cancellations & interruptions

• Accidents and injuries- Lost or stolen belongings 

Final Words

This Booking Policy exists to ensure clarity, fairness, and safety for all our guests. By proceeding with a booking, you agree to comply with all the above terms and conditions. For any questions, clarifications, or special requests, please contact our support team at any time. Our mission is to make your journey with Travel Saga Tourism not just safe, but extraordinary.